SHIPPING POLICY

There are two types of items on my website:

1. Made To Order

2. One Of A Kind

Shipping "Made To Order" Items

Made to order items have a 3-5 business day processing time. This does NOT include shipping time, which is an additional 2-7 days.

Shipping "One Of A Kind" Items

CANADA

During checkout you will have the option to choose $10 Flat Rate Tracked Shipping, (3-10 business days), or any preferred shipping method. If you live in or around Airdrie, Alberta there is an option for local pickup. Orders over $65 ship for free (using ground shipping).

USA

During checkout you will have the option to choose $15 Flat Rate Tracked Shipping, (3-14 business days), or any preferred shipping method. Orders over $605 ship for free (using ground shipping).

INTERNATIONAL

During checkout you will have the option to choose $20 Flat Rate Tracked Shipping, (7-14 business days), or any preferred shipping method. Orders over $100 ship for free.

GIFTS

You MUST let me know an exact date when you expect to receive an item by if you are planning on giving it as a gift, so I can guarantee it will arrive on time. If I do not hear from you regarding a specific date, I can't guarantee that anything will arrive by a specific date.

Since all of my items are 100% made by hand in small batches, I prefer not to rush the process. Things occasionally get backed up, especially around holidays. When I ship an item, you will always receive an email you to let you know, which includes the tracking number so that the package can be tracked on its way to you.

I am not liable for the amount of time the post office takes to scan in an item once I drop it off, or if a package is lost by Canada Post, and I will not give refunds on this basis. Once an item leaves my hands, I am not responsible for issues that may be caused by Canada Post, including delayed delivery, lost items, stolen items, etc. I will not refund or replace these items.

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© 2019-2021 Hope Charged Creative. All rights reserved. | Made in Airdrie, AB, Canada.

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